Aetna failing for some requests

Incident Report for Zuub

Resolved

This incident has been resolved.
Posted Sep 23, 2026 - 02:23 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2026 - 22:48 PDT

Identified

We are currently investigating an issue affecting the connection to Aetna. Some customers may experience failed insurance verification requests.
Posted Sep 22, 2026 - 12:35 PDT
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