Some IV requests failing due to email MFA issues

Incident Report for Zuub

Resolved

This incident has been resolved.
Posted Sep 23, 2026 - 09:55 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2026 - 15:37 PDT

Identified

Some IV requests using portal credentials with email MFA configured may be failing because email delivery is failing.
Posted Sep 22, 2026 - 14:40 PDT

Investigating

We are currently investigating this issue.
Posted Sep 22, 2026 - 14:38 PDT
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